How We Deliver a CCTV Project: Six Stages From the Building Plan to Handover

No, and we would rather say that on the first page than in the middle of a programme. Our role is design, supply and remote commissioning support: we prepare every document the installation needs, answer questions while the work is in progress, and join the commissioning and the acceptance walk-through remotely. The physical work — cable pulling, conduit, mounting, housings, power circuits and the hands on site — is done by your team or a local contractor. If a tender requires a supplier’s engineer on site for a fixed number of days, that requirement is not something we can meet, and we will tell you so when we read the tender rather than after you have awarded it.

You or your importer of record. Import licences, duties, local charges, customs formalities and any market-specific product certification or registration are the importer’s responsibility, and we do not arrange them, include them in a quotation or promise that goods will be admitted to any particular market. What we supply is the paperwork those formalities need — commercial invoice, packing list, the model list and the specification sheets for the models shipped — and we ship to the Incoterm agreed in writing. This is the normal division of labour in international trade, and putting it in writing early is what stops a shipment sitting at a port while two parties decide whose job it is.

It depends on three things you control: how fast the inputs are confirmed, how long production and shipping take for the models and quantity ordered, and how quickly the site is ready for the installation. We confirm the supply date in writing on the proforma and we confirm a design return date when the inputs are complete, so the two parts we are responsible for are dated rather than estimated. The part we cannot date from another country is the site programme — access, ceilings, power and the availability of the installers. Projects that finish early are the ones where the wiring package reached the installer before the ceiling closed, not the ones with the fastest shipment.

Yes, and it is the most efficient way to start. Send the device list or the bill of quantities as it stands, with the retention requirement and the position count if they are stated, and we will price the same list line by line, marking anything that is not like for like and anything we cannot supply. Where the tender names a brand we will not pretend the comparison is direct; we will return our specification next to the requirement so that the difference is visible on paper. Where the tender requires something outside our boundary — a resident service engineer, stamped local drawings, or a named brand — we will say so in the covering note instead of quoting around it.

Diagnosis first, replacement second. Most reported faults on a building system turn out to be configuration, cable or power issues, and our engineers work through them remotely with your installer before any hardware crosses a border. If the unit is genuinely faulty, the normal route is unit-level replacement under the warranty terms stated in the quotation, with the return process agreed before the order shipped. Failed units are recorded by model and serial so a pattern becomes visible rather than anecdotal. Spares travel with the next order where the schedule allows, and we would rather a site hold one spare camera per form than discover the value of that advice in month two.

No, and we will not invent a way around it. The case is published as a quote comparison — one hotel project, both configurations listed in full, our quote dated 22 August 2026 on EXW terms — with the two-column, line-by-line comparison available with a quotation. We do not publish the site, the client or photographs, because the project is not ours to display. If a reference is a formal requirement of your tender, tell us at the enquiry stage and we will say honestly whether we can meet it rather than promising one and looking for it later. What we can offer instead is the specification, the arithmetic and the comparison method, all of which you can check.

No. The comparison above is the only project we publish, and we will not manufacture a portfolio to fill a page. Everything else on this site is either a specification you can check, arithmetic you can redo on a calculator, or a design rule we are willing to be held to — which is more useful to a buyer than a photograph of a rack with a location removed. The building-type configurations on this page and the pages under /applications/ carry the same information a case study would: what is specified, why, and where the design usually goes wrong. When we have another comparison we can document, it will be published with the same appendix.

Six things, and most projects already have five of them: the building type and use, the floor count with plans or a sketch, the camera positions marked per floor, the retention target in days, the resolution tier, and a sentence about how many people watch the screens and where. Send them in any format — a PDF, a photo of a print, a room-by-room list. Anything you cannot answer goes on the assumption sheet and is confirmed or corrected before the design is priced, rather than being discovered on site. If the site has not been built yet, shell-and-core drawings are enough to design against, with the positions marked as provisional.