Privacy Policy
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This policy explains what happens to information you give us through this website. It covers the enquiry form, the WhatsApp and email links, and the technical data a web server normally records. It is written to be read rather than to fill space, so it is shorter than most.
Who we are
This website is operated by Ansivue, the trading name of FMUSER INTERNATIONAL GROUP LIMITED, Guangzhou, China. In this policy, "we" and "us" mean that company. You can reach us at sales@cctvsecuritycamerafactory.com for any question about this policy or about information you have sent us.
What we collect
We collect two kinds of information, and only two.
Information you type into the enquiry form. That is your first name, last name, email address, phone number, company name, the message you write, and the answer you give to the "how did you hear about us" question. All of it is optional except your first name, email address and message. We ask for the rest because it usually shortens the back-and-forth on a quotation, but you can leave any of it blank.
Information we receive when you contact us on WhatsApp or by email. If you use the WhatsApp button, the conversation happens inside WhatsApp and is subject to WhatsApp's own privacy terms, not ours. If you email us, your message and address arrive in our mailbox in the ordinary way.
What we do not collect
This website runs no advertising, no advertising-oriented cross-site tracking, and it does not build a marketing profile of you. There is no account to create and no login. Pages are pre-built static files served to your browser, which means there is no application server holding a session for you.
Analytics
We use Google Analytics 4 (measurement ID G-THYXVJTSKK) to see how many people visit and which pages get read, and Microsoft Clarity (project ID yo97ghms4s) for heatmaps and anonymised session recordings, which show us where a section stops being read. Neither captures the text you type into a form, neither is used to serve you advertising, and the data is used only to improve this site and is not sold. Both set cookies on your first visit; the cookie names and how to refuse them are in the cookie policy.
Why we use it
We use the information you send for one purpose: to answer your enquiry and, if it becomes a quotation, to prepare and follow up that quotation. That includes replying to you, asking clarifying questions about the site or the specification, preparing a bill of materials, and staying in contact about lead times and shipment if you order.
We do not sell your information, and we do not pass it to third parties for their own marketing. We do not add you to a mailing list because you sent an enquiry — if we ever send you a newsletter it will be because you asked for one.
Who else sees it
Only the people who need it to answer you: our sales and engineering team, and where a question is technical, the colleagues who handle product specification. If you place an order, the information necessary to ship it is shared with the freight forwarder and with customs brokers as required by law.
Our website is hosted on infrastructure that records standard server logs, which normally include the IP address a request came from. Those logs are used for security and availability and are retained by the hosting provider for a limited period.
How long we keep it
Enquiry correspondence is kept while the enquiry is live and for a reasonable period afterwards, so that a repeat enquiry does not require you to explain everything again. If you would like us to delete your enquiry record, ask us and we will do it, unless we are required to keep it for accounting or legal reasons — and if that is the case we will tell you which records and why.
Your rights
You can ask us what information we hold about you, ask for a copy, ask us to correct it, or ask us to delete it. You can also object to us using it, though if you object to the basic use needed to answer an enquiry, we may not be able to reply. Write to sales@cctvsecuritycamerafactory.com and we will respond within a reasonable period.
Depending on where you live, you may have additional statutory rights — for example under data protection law in the European Union or the United Kingdom, or under consumer privacy law in your state or country. We will honour those rights whether or not they are listed here.
Security
Information you submit is transmitted over an encrypted connection. Access to enquiry records is limited to the people who need it. No system is perfectly secure, and we will not pretend otherwise — but we do not collect more than we need, which is the most effective protection there is.
Children
This is a business-to-business website selling surveillance hardware to trade buyers. It is not directed at children and we do not knowingly collect information from them.
Changes to this policy
If we change how we handle information, we will update this page and change the date at the top. Material changes will be described rather than hidden in a revised sentence.
Contact
Questions about this policy, or about information you have already sent us, go to sales@cctvsecuritycamerafactory.com. If you would rather write, our address is on the contact page.