Terms of Service

These terms govern your use of this website and set out how we supply equipment to business customers. By using the site or placing an order you accept them. If you are ordering on behalf of a company, you confirm you are authorised to do so.

Who these terms are for

This is a business-to-business site. It is aimed at distributors, system integrators, installation contractors and end users buying for a commercial or institutional project. It is not a consumer retail site, and the consumer protection rules that apply to retail sales may not apply to your purchase.

Information on this website

We work to keep specifications, dimensions, compatibility notes and planning figures accurate, and the parameters on product pages are taken from the manufacturer data sheet for the model listed. Even so, the following applies.

• Specifications can change between production revisions. Where a figure is critical to your project, confirm it with us in writing before you order, and we will confirm it on the quotation.
• Planning figures on this site — storage estimates, PoE budgets, cable quantities and camera counts — are engineering estimates for planning. They are not a guarantee of performance on your site, because performance depends on installation, lighting and network conditions we do not control.
• Third-party compatibility statements are made in good faith on the basis of the protocols involved. We cannot guarantee the behaviour of third-party firmware, and we will tell you honestly which features we would expect to stop working.
• Photographs are of the product family and may show options, housings or accessories that are selected separately. The configuration you receive is the one described on your quotation.

Quotations and orders

A quotation is an offer valid for the period stated on it. An order becomes a contract when we confirm it in writing. Where the quotation and the order confirmation disagree, the order confirmation governs.

Lead times stated are estimates based on our situation at the time of quoting. They are not a guarantee unless we have expressly agreed them as a delivery deadline in writing. If a component becomes unavailable, we will tell you before substituting it and you may accept the substitute or cancel that line.

Prices, payment and shipping

Prices are as quoted, in the currency stated, and are exclusive of duties and taxes unless the quotation says otherwise. Payment terms are those stated on the quotation or the order confirmation.

Import duties, clearance charges, and any certification or licensing required in your country are the responsibility of you or your local importer, unless we have agreed otherwise in writing. We will supply the commercial documents needed for clearance, but we do not clear goods on your behalf.

Risk and title pass as stated in the order confirmation and the applicable trade term.

Warranty

Equipment is warranted against manufacturing defect for the period stated on your order confirmation. The warranty covers repair or replacement of defective equipment. It does not cover damage from incorrect installation, incorrect power, lightning or surge events beyond the stated protection rating, water ingress where the product is not correctly housed, physical damage or unauthorised modification.

We do not warrant that the equipment will achieve a particular identification distance, a particular read rate for number plates, or a particular outcome in any legal proceeding. Those depend on installation geometry, lighting, and the decisions of others, none of which we control.

Where equipment is supplied for integration into your own product, the warranty covers the supplied component and does not extend to the finished assembly.

Returns

Notify us of shortage or transit damage promptly on receipt, and in any event within the period stated on the order confirmation. Faulty equipment should be reported with photographs and a description of the failure, and we will agree the return or replacement route with you. Goods returned without prior agreement may not be accepted.

Our role in installation

We design systems, supply equipment and provide remote technical support, including commissioning guidance. We do not send installation crews to your site, and we are not the installation contractor. Installation, commissioning on site, and any local electrical or lift work are carried out by you or your appointed contractor, who is responsible for the site work and for compliance with local rules.

Intellectual property

The text, layout and structure of this website belong to us. You may use product specifications and images from this site for the purpose of evaluating or reselling our products. You may not represent our content as your own, and you may not use manufacturer or third-party trademarks belonging to others.

Where you order under your own brand, the brand name and logo you supply remain your property. You confirm that you have the right to use them, and you indemnify us against claims arising from their use.

Limitation of liability

To the extent permitted by law, our total liability arising out of an order is limited to the amount paid for the equipment in question. We are not liable for indirect or consequential loss, including lost profit, lost contracts, or the cost of removing and reinstalling equipment.

Nothing in these terms excludes liability that cannot lawfully be excluded.

Governing law

These terms are governed by the laws of the People's Republic of China. Disputes will be brought before the competent courts in Guangzhou, unless a different forum is agreed in writing.

Changes

We may update these terms. The version that applies to your order is the one in force when the order was confirmed.

Contact

Questions about these terms go to sales@cctvsecuritycamerafactory.com.